Support Costs



STOP PRESS: ALL NEW PAYG CUSTOMERS WILL BE CHARGED AT £30/ph FOR FIRST YEAR !!
STOP PRESS: ALL NEW REGISTRATION CUSTOMERS WILL BE CHARGED AT £60/pm FOR FIRST YEAR !!


We have 3 simple support plans which are Pay As You Go, Registration or Full Support and are as follows:


1) Pay As You Go - Just phone us and book a convenient appointment for an engineer to visit your business premises. (See prices below).

2) Registration Contract - For a fixed agreed monthly fee depending on whether Tier1 Tier2 or Tier 3 support you will receive UNLIMITED remote technical support via phone and using state-of-the-art remote access software to fix your day to day IT problems. If it becomes necessary, an engineer will travel to your business site to resolve the issue. You will be charged for any time at the normal rates. We aim to respond within 4hrs and clear by end of next working day. We are also offering a free Windows 10 Pro Software Activation Key with every new customer sign-up who opt for a yearly registration contract. 

3) Full Support Contract - For a fixed agreed monthly fee depending on whether Tier1 Tier2 or Tier 3 support per workstation or printer and Tier1 Tier2 or Tier 3 support per server, you will initially receive remote technical full support via phone to cure any problems using state-of-the-art remote access software and if necessary an engineer will travel to your business site to resolve the issue. We aim to respond within 2hrs and clear by end of next working day.

If you however, only need specific aspects of support, we can discuss and create a package that is "taylor-made" for you and your organization.

No call out charge of £25 + VAT if you are within a 10 mile radius of our offices. Call out charge of £25 + VAT applies if you are between 10 - 15 miles from our offices. Call out charge of £50 + VAT applies if you are between 15 - 20 miles from our offices. We charge for the first full hour and then by half hourly intervals. (Example: PAYG SOHO rate £30/ph: 1.5 hrs work = £45). If after initial diagnoses there is further work required we will explain the issue and discuss and agree a solution with you.


We aim to clear 90% of problems remotely on the same day.


Support Plan Costs



  • PayAsYouGo
  • Small Office / Home Office    Tier1 = £30/ph+VAT
  • Business Basic Network        Tier2 =  £40/ph + VAT
  • Business Advanced Network Tier3 = £50/ph + VAT
  • Respond: Within 4hrs to 8hrs  
  • Aim to Clear: By end of next business day.
  • Remote Access: £20 + VAT per 30 minutes via PayPal.
  • System Monitoring: No
  • Terms: 30 Days
  • Contact Us For More Info
  • Registration
  • Tier1 = £60/pm  Tier2 = £80/pm Tier3 = £100/pm+ VAT
  • FREE Windows 10 Pro Software CD Key
  • FREE One hour on-site support per month included
  • Respond: Within 4hrs
  • Aim to Clear: By end of next business day.
  • State-of-the-art remote access software
  • System Monitoring £20pm
  • Monthly, Quarterly or Yearly Billing
  • Contact Us For More Info
  • Full Support
  • £Agreed/pm + VAT (Based on Tier, number and type of devices)
  • Respond: Within 2hrs or 4hrs
  • Aim to Clear: By end of next business day.
  • State-of-the-art remote access software
  • System Monitoring
  • On-site support per month included
  • Yearly IT Review
  • Monthly, Quarterly or Yearly Billing
  • Contact Us For More Info

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