Support Costs


We have 3 simple support plans which are Pay As You Go, Registration or Full Support and are as follows:


1) Pay As You Go - Just phone us and book a convenient appointment for an engineer to visit your business premises. (See prices below).

2) Registration Contract - For a fixed agreed monthly fee depending on whether Tier1 Tier2 or Tier 3 support you will receive UNLIMITED remote technical support via phone and using state-of-the-art remote access software to fix your day to day IT problems. If it becomes necessary, an engineer will travel to your business site to resolve the issue.

You will be charged only for any additional time that is necessary whilst our engineer in onsite. We aim to respond within 4hrs and clear by end of next working day. We aim to clear 90% of problems remotely on the same day.

We are also offering TWO free Windows 10 Pro Software Activation Key with every new customer sign-up who opt for a yearly registration contract. 

3) Full Support Contract - For a fixed agreed monthly fee depending on whether Tier1 Tier2 or Tier 3 support per workstation and Tier1 Tier2 or Tier 3 support per server, you will initially receive remote technical full support via phone to cure any problems using state-of-the-art remote access software and if necessary an engineer will travel to your business site to resolve the issue. We aim to respond within 2hrs and clear by end of next working day.

If you however, only need specific aspects of support, we can discuss and create a package that is "taylor-made" for you and your organization.

No call out charge of £75 + VAT if you are within a 5 mile radius of either of our offices. 

We also charge for the first full hour and then by half hourly intervals. (Example: PAYG SOHO rate £30/ph: 1.5 hrs work = £45).


We aim to clear 90% of problems remotely on the same day.


Support Plan Costs



  • PayAsYouGo
  • Small Office / Home Office    Tier1 = £30/ph+VAT
  • Business Basic Network        Tier2 =  £40/ph + VAT
  • Business Advanced Network Tier3 = £50/ph + VAT
  • Respond: Within 4hrs to 8hrs  
  • Aim to Clear: By end of next business day.
  • Remote Access: £20 + VAT per 30 minutes using PayPal.
  • System Monitoring: No
  • Terms: 30 Days
  • Contact Us For More Info
  • Registration
  • Tier1 = £60/pm  Tier2 = £80/pm Tier3 = £100/pm+ VAT
  • FREE Two Windows 10 Pro Software CD Keys
  • FREE One hour on-site support per month included
  • Respond: Within 4hrs
  • Aim to Clear: By end of next business day.
  • State-of-the-art remote access software
  • System Monitoring £20pm
  • Monthly, Quarterly or Yearly Billing
  • Contact Us For More Info
  • Full Support
  • £Agreed/pm + VAT (Based on Tier, number and type of devices)
  • Respond: Within 2hrs or 4hrs
  • Aim to Clear: By end of next business day.
  • State-of-the-art remote access software
  • System Monitoring
  • On-site support per month included
  • Yearly IT Review
  • Monthly, Quarterly or Yearly Billing
  • Contact Us For More Info

Examples of Popular Items:




  •   Ms Office 365 "E1" Account        £7.50 + VAT
  • Ms Office 365 "E3" Account    £16.75 + VAT
  • Office 2013 Account £6.50 + VAT
  • Standard Domain Hosting Services £120.00 + VAT Per Year (incl. free domain, 50 pop3 email accounts and full website hosting services with 1 years support)
  • Correct as of 01/01/2019

  • Office 365 Migration £300 + VAT (upto 10 users)
  • Office 365 Migration £500 + VAT (upto 20 users)
  • Office 365 Migration £1000 + VAT (upto 50 users)
  • Email & Website Forwarding Only   £60.00 + VAT Per Year  (forward email and website to IP address)
  • Correct as of 01/01/2019

  • Netgear ReadyNAS 214 8TB
     (Configured) £600 + VAT
  • Dell Power Edge T130 8TB
      1TB  WinSer 2016E £900+ VAT
  • Dell Optiplex 3430 SFF Pc i7 16GB SSD 512GB £900 + VAT
  • Dell Optiplex 5050 SFF Pc i5 8GB SSD 128GB £650 + VAT
  • Correct as of 01/01/2019