STOP PRESS: ALL NEW CUSTOMERS WILL BE CHARGED 10% OFF ALL LABOUR FOR FIRST YEAR !!

We have 3 simple support plans which are Pay As You Go, Registration or Full Support and are as follows:

1) Pay As You Go - Just phone us and book a convenient appointment for an engineer to visit your business premises. (See prices below).

2) Registration Contract - For a fixed agreed monthly fee depending on whether Tier1 Tier2 or Tier 3 support you will receive UNLIMITED remote technical support via phone and using state-of-the-art remote access software to fix your day to day IT problems. If it becomes necessary, an engineer will travel to your business site to resolve the issue. You will be charged for any time at the normal rates. We aim to respond within 4hrs and clear by end of next working day. We are also offering a free Windows 10 Pro Software Activation Key with every new customer sign-up who opt for a yearly registration contract. 

3) Full Support Contract - For a fixed agreed monthly fee depending on whether Tier1 Tier2 or Tier 3 support per workstation or printer and Tier1 Tier2 or Tier 3 support per server, you will initially receive remote technical full support via phone to cure any problems using state-of-the-art remote access software and if necessary an engineer will travel to your business site to resolve the issue. We aim to respond within 2hrs and clear by end of next working day.

If you however, only need specific aspects of support, we can discuss and create a package that is "taylor-made" for you and your organization.

No call out charge of £25 + VAT if you are within a 10 mile radius of our offices. Call out charge of £25 + VAT applies if you are between 10 - 15 miles from our offices. Call out charge of £50 + VAT applies if you are between 15 - 20 miles from our offices. We charge for the first full hour and then by half hourly intervals. (Example: PAYG SOHO rate £30/ph: 1.5 hrs work = £45). If after initial diagnoses there is further work required we will explain the issue and discuss and agree a solution with you.

We aim to clear 90% of problems remotely on the same day.

Support Plan Costs