STOP
PRESS: ALL NEW CUSTOMERS WILL BE CHARGED 10% OFF ALL LABOUR FOR
FIRST YEAR !!
We have 3 simple support plans which are Pay As You Go,
Registration or Full Support and are as follows:
1) Pay As You Go - Just phone us and book a convenient
appointment for an engineer to visit your business premises. (See
prices below).
2) Registration Contract - For a fixed fee you will receive
remote technical support via phone and using state-of-the-art
remote access software to fix your day to day IT problems. If it
becomes necessary, an engineer will travel to your business site
to resolve the issue. You will be charged for any time on site at
the normal rates. We aim to respond within 4hrs and clear by end
of next working day.
3) Full Support Contract - For a fixed agreed monthly fee per
workstation printer and server, you will initially receive remote
technical full support via phone to cure any problems using
state-of-the-art remote access software and if necessary an
engineer will travel to your business site to resolve the issue.
We aim to respond within 2hrs and clear by end of next working
day.
If you however, only need specific aspects of support, we can
discuss and create a package that is "taylor-made" for you and
your organization.
NO CALL OUT FEES - NO CALL OUT FEES - NO CALL OUT FEES - NO CALL OUT
FEES - NO CALL OUT FEES - NO CALL OUT FEES
We aim to clear 95% of problems remotely on the same day.
ITS Support Plan Costs (Mon-Fri
9am-5pm)
(All prices exclude VAT unless clearly stated)
-
Small Office / Home Office T1 (NAS) = £30/ph.
-
Business Basic Network
T2 (1Svr) = £40/ph.
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Business Advanced Network T3 (2+ Svr) = £50/ph.
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Respond: Within 4hrs to 8hrs.
-
Aim to Clear: By end of next business day.
-
Bronze Support
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No System Monitoring.
-
On Site only
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Remote OS & AP patching available.
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Terms: 30 Days.
-
-
Start from £160/pm for up to 20 devices. Servers/NAS
drives not included.
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Remote only. Respond: Within 2hrs to 4hrs.
-
Aim to Clear: By end of next business day.
-
State-of-the-art remote access software.
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If On Site necessary charges at PAYG rates.
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Silver Support
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Backup Monitoring + £40pm.
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System Monitoring +£40pm.
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Telephone Support from a DCSO.
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Flexible Billing
-
Remote OS & AS patching available
- Contact Us For More Info
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£Agreed/pm (Based on Tier, number and type of devices)
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Respond: Within 2hrs
-
Aim to Clear: By end of next business day.
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State-of-the-art remote access software
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Gold Support
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System Monitoring
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On-site support per month included
-
Yearly IT Review
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Flexible Billing
- Remote
OS & AS patching available
- Contact Us For More Info