Support Costs



STOP PRESS: ALL NEW CUSTOMERS WILL BE CHARGED 10% OFF ALL LABOUR FOR FIRST YEAR !!


We have 3 simple support plans which are Pay As You Go, Registration or Full Support and are as follows:


1) Pay As You Go - Just phone us and book a convenient appointment for an engineer to visit your business premises. (See prices below).

2) Registration Contract - For a fixed fee you will receive remote technical support via phone and using state-of-the-art remote access software to fix your day to day IT problems. If it becomes necessary, an engineer will travel to your business site to resolve the issue. You will be charged for any time on site at the normal rates. We aim to respond within 4hrs and clear by end of next working day. 

3) Full Support Contract - For a fixed agreed monthly fee per workstation printer and server, you will initially receive remote technical full support via phone to cure any problems using state-of-the-art remote access software and if necessary an engineer will travel to your business site to resolve the issue. We aim to respond within 2hrs and clear by end of next working day.

If you however, only need specific aspects of support, we can discuss and create a package that is "taylor-made" for you and your organization.

              NO CALL OUT FEES - NO CALL OUT FEES - NO CALL OUT FEES - NO CALL OUT FEES - NO CALL OUT FEES - NO CALL OUT FEES

                                        We aim to clear 95% of problems remotely on the same day.


ITS Support Plan Costs



  • PayAsYouGo
  • Small Office / Home Office    Tier1 = £30/ph+VAT
  • Business Basic Network        Tier2 =  £40/ph + VAT
  • Business Advanced Network Tier3 = £50/ph + VAT
  • Respond: Within 4hrs to 8hrs  
  • Aim to Clear: By end of next business day.
  • No System Monitoring
  • On Site only
  • Terms: 30 Days
  • Contact Us For More Info
  • Registration
  • £120/pm+ VAT
  • Respond: Within 4hrs to 8hrs
  • Aim to Clear: By end of next business day.
  • State-of-the-art remote access software
  • On Site Available.

  • System Monitoring +£20pm
  • Telephone Support
  • Monthly, Quarterly or Yearly Billing
  • Contact Us For More Info
  • Full Support
  • £Agreed/pm + VAT (Based on Tier, number and type of devices)
  • Respond: Within 2hrs to 4hrs
  • Aim to Clear: By end of next business day.
  • State-of-the-art remote access software
  • System Monitoring
  • On-site support per month included
  • Yearly IT Review
  • Monthly, Quarterly or Yearly Billing
  • Contact Us For More Info